Best Buy recalls nearly 300,000 Insignia air fryers due to fire and injury risks, urging immediate action from owners.
At a Glance
- Best Buy recalls Insignia Digital Air Fryer and Air Fryer Oven models due to fire and injury hazards
- Nearly 190,000 units sold in the U.S. and 100,000 in Canada between November 2021 and November 2023
- 24 incidents reported, including six fires, but no injuries
- Consumers advised to stop using affected models immediately and apply for refunds
- Refunds available as checks or Best Buy store credit after submitting proof of cord cutting
Urgent Recall Issued for Popular Kitchen Appliance
In a move that affects hundreds of thousands of American households, Best Buy has issued a recall for several models of its Insignia Digital Air Fryer and Air Fryer Oven products. The Consumer Product Safety Commission (CPSC) announced that these appliances pose significant fire and burn hazards due to potential overheating issues. This recall impacts nearly 190,000 units sold in the United States and an additional 100,000 in Canada, all purchased between November 2021 and November 2023.
The recall comes in response to 24 reported incidents, including six fires, though fortunately, no injuries have been reported. The CPSC has identified that the air fryers can overheat, causing handles to melt or break, while the air fryer ovens’ glass doors may shatter, posing additional laceration risks. These safety concerns have prompted immediate action from both the retailer and regulatory bodies.
Recall: Insignia™ Digital Air Fryers, Insignia™ Analog Air Fryers and Insignia™ Digital Air Fryer Ovens recalled due to potential fire hazard
Immediately stop using the recalled products.— Office of the Fire Marshal (@ONFireMarshal) March 14, 2024
Identifying Affected Models and Taking Action
The recall specifically targets six Insignia air fryer models: NS-AF34D2, NS-AF5DSS2, NS-AF5MSS2, NS-AF8DBD2, NS-AF10DBK2, and NS-AF10DSS2. These products, manufactured in China, were sold at Best Buy stores, on eBay.com, and through various third-party sellers, with prices ranging from $32 to $180. Owners of these models are strongly advised to check the underside of their appliances for the model number to determine if their unit is affected.
“Consumers should immediately stop using the recalled Insignia air fryers and air fryer ovens,” the CPSC warned.
To address this safety concern, Best Buy has established a straightforward process for consumers to obtain refunds or store credit. However, it’s crucial to note that affected air fryers should not be returned to Best Buy stores. Instead, owners must visit the dedicated recall website at www.recallrtr.com/airfryer to initiate the refund process. This procedure involves filling out a form and providing photographic evidence of cutting the appliance’s cord, ensuring it can no longer be used.
Refund Process and Consumer Support
Best Buy is offering refunds in the form of checks or store credit, with the amount based on the original purchase price or an average sales price if no receipt is available. This approach aims to ensure fair compensation for all affected customers, regardless of their ability to produce a proof of purchase. The company has also taken proactive steps by directly contacting all known customers who purchased the recalled models.
“The recall notice asks customers not to return their product to Best Buy stores.”
For those seeking additional information or assistance with the recall process, Best Buy’s customer service is available to provide support. The company emphasizes the importance of following the official recall procedures to ensure consumer safety and proper disposal of the affected appliances. This recall serves as a reminder of the critical role that product safety plays in consumer protection and the responsibility of manufacturers and retailers to address potential hazards promptly.
Sources
1. Over 287,000 air fryers and ovens recalled for fire and laceration hazards
2. Best Buy recalls Insignia air fryers
